Would you like to be part of the renewable energy transition and contribute your skills to a future-oriented and sustainable industry? Do you also like working with people and enjoy providing technical customer support? Then we have the right challenge for you!
Your profile: Communicative team player who enjoys customer contact and has a high level of technical problem-solving skills
Your varied working day with us will look like this.
Your tasks
- Processing technical customer inquiries (telephone and e-mail)
- As a reliable contact person, you are the point of contact for our specialist customers in Austria, Germany and Switzerland for technical questions relating to the TENKA Power Ecosystem product portfolio
- Advice on technical questions about our Ecosystem products (inverters, battery storage, system monitoring, PV modules, e-charging solutions, etc.)
- Supporting our specialist partners in the commissioning of TENKA Power Ecosystem products (mostly by telephone)
- Supporting, analyzing and instructing in the context of troubleshooting a photovoltaic system
- Recreating complex situations
- You will also provide support with commissioning, repairs and on-site service
- Conducting training courses, webinars and training sessions in the internal and external corporate environment round off your area of responsibility
Your qualification / knowledge
- Successfully completed electrical engineering training (HTL, apprenticeship, etc.), initial professional experience in technical customer support an advantage
- Strong technical understanding and/or relevant professional experience in the field of photovoltaics or energy systems (an advantage)
- Enthusiasm for renewable energy and a willingness to learn
- You impress with your high level of problem-solving skills, strong technical understanding and analytical thinking skills
- Customer-oriented thinking and enjoyment in dealing with customers is a matter of course for you
- Committed and motivated personality with strong communication and teamwork skills
- Your profile is rounded off by very good written and spoken German and English skills
Your personal characteristics
- Strong communicator, logical, customer-oriented, reliable, analytical, systematic, ambitious, persuasive and independent
Our offer
- Structural and systematic induction and continuous training opportunities
- Career and promotion opportunities in the team
- A crisis-proof job in an innovative environment
- Parking spaces and charging stations for e-cars
- Regular working hours without evening or weekend shifts
- Exciting area of responsibility and wide range of topics
- Flat hierarchies with short communication channels
- Warm and respectful interaction in a professional, dynamic and committed team
- Team and company events, various social benefits
About TENKA Power
TENKA Power, a subsidiary of Tenka Solar, is a global renewable energy technology company focused on trading core PV products and integrated solutions for the generation, storage and use of electricity.
Our mission is "We are shaping the future of solar energy generation"
