TENKA Power GmbH – EU Limited Product Warranty Extensions

EU Limited Product Warranty of TENKA Power GmbH (herein after referred to as “TENKA Power").

Standard Warranty Extension Procedure

The warranty period for inverters can be extended up to a certain period at an additional cost to the customer ("Warranty Extension"). To purchase a warranty extension, customers should contact TENKA Power or an authorized seller within the valid warranty period. Details on pricing and terms are available upon request.

Terms and Conditions of the Extended Warranty

Any warranty extension is subject to and complies with the same terms and conditions as the standard warranty period.

Warranty Service

To make a claim under this EU Limited Product Warranty, the Customer must notify TENKA Power of any nonconformity or defect in workmanship or materials in the Covered Products immediately upon discovery of such nonconformity or defect. To do so, contact the TENKA Power Customer Helpdesk (contact details below) and provide the following information:

• A brief description of the nonconformity or deficiency; including, but not limited to, input and output readings
• Serial number (S/N) of the product
• Model type and model number
• Parameters, alarm ID, cause ID and data exported from the product

Additional information may be required, including, but not limited to:

• Photos of the product and installation site
• original date of commissioning
• PV array configuration
• battery manufacturer and battery type
• description of any modifications that have been performed on the product

The assertion of any claim under this EU Limited Product Warranty is conditioned upon the provision of this information.

The terms of the warranty do not extend the warranty period that begins with the delivery of the goods of Tenka Solar to the first buyers. The warranty only applies if the buyer promptly notifies in writing to the appropriate seller or to TENKA Power the defect/s, misbehavior /or degradation/power loss, enclosing evidence of the original invoice or sales receipt indicating the date of delivery, the type of product and the serial number.

TENKA Power Customer Helpdesk can be contacted via

• Phone: +43 6133 40183
• E-Mail: support@tenkapower.com
• Online technical support: tenkapower.com

Customers can find the products user manual and other information on TENKA Power website.

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